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Privacy Policy

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1. Introduction

One Step Assistance (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging our services, you consent to the practices described in this policy.

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2. Information We Collect

We may collect the following personal and business information:

  • Names

  • Addresses

  • Email addresses

  • Phone numbers

  • ABN

  • Financial documents

  • Payroll data

  • Invoices

  • Bank statements

  • Any other information required to provide bookkeeping or administrative services

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3. How We Collect Information

We collect information through:

  • Our website

  • Email communication

  • Phone calls or text messages

  • Facebook or social media messaging

  • Direct document uploads or sharing

  • In‑person communication

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4. Why We Collect Your Information

We collect personal and business information to:

  • Provide bookkeeping, administrative, and support services

  • Prepare financial records, payroll, and compliance documents

  • Communicate with you about your account or services

  • Maintain accurate business records

  • Meet legal and regulatory obligations

  • Improve our services and client experience

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5. How We Store Your Information

Your information may be stored securely in:

  • Xero

  • Google Drive

  • iPhone (secure apps only)

  • Local computer storage with password protection

  • Other secure digital systems used for bookkeeping and administration

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

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6. Disclosure of Information

We do not sell or trade your personal information.

We may disclose information to:

  • Accountants or financial professionals you authorise

  • Software providers such as Xero (for bookkeeping purposes)

  • Government agencies when legally required (e.g., ATO)

  • Service providers assisting with our business operations

All disclosures are made in accordance with Australian privacy laws.

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7. Access and Correction

You may request access to the personal information we hold about you or ask for corrections if the information is inaccurate or incomplete. Contact us using the details below.

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8. Data Retention

We retain records for the period required under Australian law and for business purposes. When no longer needed, information is securely destroyed or deleted.

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9. Contact Us

If you have questions about this Privacy Policy or wish to request access to your information:

One Step Assistance Email: onestepbookkeeping@yahoo.com

Phone: 0410 451 479 Website: www.onestepassistance.co.au

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