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Terms of Service

 

1. Introduction

These Terms & Conditions (“Terms”) govern your use of services provided by One Step Assistance (“we”, “our”, “us”). By engaging our services, you agree to these Terms.

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2. Services Provided

We offer bookkeeping, administrative support, payroll assistance, financial document preparation, and related business services within Australia.

Service scope will be outlined during onboarding or in your service agreement.

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3. Client Responsibilities

Clients agree to:

  • Provide accurate and complete information

  • Supply documents in a timely manner

  • Respond to communication when required

  • Maintain compliance with Australian laws

  • Ensure all information provided is truthful and lawful

We are not responsible for errors caused by missing, incomplete, or inaccurate information supplied by the client.

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4. Fees and Payment

  • Fees will be communicated prior to commencement of services.

  • Invoices are issued according to agreed billing cycles.

  • Payment terms will be stated on each invoice.

  • Late payments may result in paused services until accounts are settled.

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5. Confidentiality

We maintain strict confidentiality regarding all client information. We will not disclose information except where:

  • You have authorised the disclosure

  • It is required by law

  • It is necessary to deliver the agreed services

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6. Use of Software

By engaging our services, you consent to the use of bookkeeping and storage platforms such as:

  • Xero

  • Google Drive

  • Secure mobile apps

  • Local computer systems

You are responsible for maintaining your own software subscriptions where required.

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7. Limitation of Liability

While we take care to provide accurate and compliant services, we are not liable for:

  • Losses arising from inaccurate information provided by the client

  • Delays caused by missing documents or late responses

  • Decisions made by the client based on financial data without professional accounting advice

Clients are encouraged to seek independent accounting or legal advice when needed.

8. Termination of Services

Either party may terminate services with reasonable notice. Outstanding invoices must be paid before final documents are released.

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9. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

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10. Contact

For questions or concerns about these Terms:

One Step Assistance Email: onestepbookkeeping@yahoo.com

Phone: 0410 451 479 Website: www.onestepassistance.co.au

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