Privacy Policy

Last updated: 10/09/2025

One Step Assistance (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our advertising platform and related services in Australia.

1. Compliance with Australian Law

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when handling personal information.

2. Information We Collect

We may collect the following types of information:

• Personal information: such as name, email address, phone number, billing details, and business contact information.

• Account information: login credentials, settings, and preferences.

• Advertising data: campaign details, targeting preferences, and performance metrics.

• Technical data: IP address, device identifiers, browser type, cookies, geolocation, and usage analytics.

• Third-party data: information obtained through integrations with publishers, partners, and advertisers.

3. How We Collect Information

We collect information through:

• Direct interactions (when you register, create campaigns, or contact us).

• Automated technologies (cookies, tracking pixels, analytics tools).

• Third-party services (advertising partners, publishers, or data providers).

4. Why We Collect and Use Information

We use your information for purposes including:

• Providing and managing our advertising services.

• Processing payments and maintaining accounts.

• Measuring, optimising, and reporting on ad performance.

• Improving our platform, user experience, and security.

• Sending relevant communications, including service updates and marketing (where permitted).

• Complying with legal and regulatory obligations.

5. Sharing and Disclosure

We may disclose your information:

• To service providers who help deliver our services (e.g., payment processors, hosting providers).

• To publishers and advertising partners for campaign delivery and measurement.

• Where required by law, regulation, or government authority.

• In connection with a merger, acquisition, or sale of assets.

We do not sell personal information to third parties.

6. Data Security

We implement reasonable safeguards to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no online system is entirely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary for business purposes, legal obligations, or dispute resolution.

8. Overseas Disclosure

Some service providers or partners may be located outside Australia. If we transfer personal information overseas, we will take reasonable steps to ensure it is protected in accordance with the APPs.

9. Your Rights

Under Australian privacy law, you have the right to:

• Access personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Opt out of receiving marketing communications at any time.

• Make a complaint if you believe your privacy has been breached.

10. Cookies and Tracking

Our platform uses cookies and similar technologies to improve functionality, deliver targeted ads, and analyse traffic. You can manage cookie preferences through your browser settings, but some features may not work if cookies are disabled.

11. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “last updated” date.

13. Complaints Process

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you can lodge a complaint with us using the contact details above.

We will:

1. Acknowledge receipt of your complaint within a reasonable timeframe.

2. Investigate your concerns and provide a response within 30 days.

3. Take steps to resolve your complaint where appropriate.

If you are not satisfied with our response, you may escalate your complaint to the:

Office of the Australian Information Commissioner (OAIC)
📞 Phone: 1300 363 992
🌐 Website: www.oaic.gov.au
✉️ Address: GPO Box 5218, Sydney NSW 2001

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Terms & Conditions

Last updated: 10/09/2025

These Terms & Conditions (“Terms”) govern your access to and use of the advertising platform and related services provided by One Step Assistance (“we”, “our”, “us”). By accessing or using our platform, you agree to comply with and be bound by these Terms.

If you do not agree, you must not use our services.

1. Eligibility

• You must be at least 18 years old to use our services.

• By creating an account, you represent that you have the legal capacity and authority to enter into these Terms.

2. Accounts

• You are responsible for maintaining the confidentiality of your account credentials.

• You agree to provide accurate and up-to-date information when registering.

• You are responsible for all activity that occurs under your account.

3. Use of Services

You agree not to:

• Use the platform for unlawful, misleading, fraudulent, or harmful purposes.

• Post or promote content that is offensive, defamatory, discriminatory, or violates third-party rights.

• Interfere with or attempt to disrupt the operation of our services.

We reserve the right to suspend or terminate accounts that breach these Terms.

4. Advertising Content

• You are solely responsible for the content of your advertisements.

• All advertising must comply with Australian law, including the Australian Consumer Law (ACL), Competition and Consumer Act 2010, and any relevant industry codes.

• We reserve the right to reject, remove, or suspend advertisements that violate these Terms or applicable laws.

5. Payments

• Fees for advertising services are payable as specified on our platform.

• Payments must be made in full before campaigns are activated unless otherwise agreed in writing.

• All fees are non-refundable, except as required under the Australian Consumer Law.

6. Intellectual Property

• All intellectual property rights in our platform, content, software, and branding remain the property of One Step Assistance.

• You retain ownership of your advertising content but grant us a non-exclusive, royalty-free licence to use, display, and distribute it for campaign delivery.

7. Privacy

Your use of our platform is also governed by our [Privacy Policy]. By using our services, you consent to the collection and handling of personal information in accordance with that policy.

8. Limitation of Liability

To the maximum extent permitted by law:

• We do not guarantee uninterrupted or error-free operation of our services.

• We are not liable for indirect, incidental, or consequential damages arising from your use of the platform.

• Our total liability in connection with the services is limited to the amount you paid us in the 3 months prior to the claim.

Nothing in these Terms excludes rights under the Australian Consumer Law that cannot be excluded.

9. Indemnity

You agree to indemnify and hold harmless One Step Assistance from any claims, losses, damages, or costs (including legal fees) arising from your breach of these Terms or misuse of our services.

10. Termination

• You may terminate your account at any time by contacting us.

• We may suspend or terminate your access if you breach these Terms or misuse our services.

• Termination does not affect any rights or obligations accrued before termination.

11. Changes to Terms

We may update these Terms from time to time. Changes will take effect when posted on our website, with a revised “last updated” date. Continued use of our services after changes indicates acceptance of the new Terms.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales.

13. Contact Us

If you have any questions about these Terms, please contact us:

One Step Assistance
📧 Email: admin@onestepassistance.com.au
📞 Phone: 0410 451 479
🏢 Address: 406 Tribune Street, Albury NSW 2640, Australia

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Cookie Policy

Last updated: 10/09/2025

One Step Assistance (“we”, “our”, “us”) uses cookies and similar technologies on our advertising platform and website. This Cookie Policy explains what cookies are, how we use them, and how you can manage your cookie preferences.

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help us recognise your device, improve functionality, and deliver relevant content and advertising.

Cookies may be:

• Session cookies – temporary and deleted when you close your browser.

• Persistent cookies – remain on your device until they expire or are deleted.

• First-party cookies – set by our website.

• Third-party cookies – set by other parties (e.g., advertisers, analytics providers).

2. Types of Cookies We Use

We use the following categories of cookies:

(a) Strictly Necessary Cookies

• Essential for the operation of our platform.

• Enable core functions such as account login, security, and payment processing.

(b) Performance & Analytics Cookies

• Help us understand how users interact with our website.

• Used to monitor traffic, measure ad performance, and improve user experience.

(c) Functionality Cookies

• Remember your preferences and settings (e.g., language, saved campaigns).

• Provide enhanced and personalised features.

(d) Advertising & Targeting Cookies

• Used to deliver relevant ads based on your interests.

• Allow us and third-party partners to measure the effectiveness of campaigns.

3. Third-Party Cookies

We may allow trusted partners (such as advertisers, publishers, and analytics providers) to place cookies on your device. These third parties may collect information about your browsing activities across websites to provide targeted advertising.

4. Managing Cookies

You can control or disable cookies through your browser settings. Please note:

• Blocking certain cookies may affect the functionality of our platform.

• You may still see advertising, but it may be less relevant.

For more information on managing cookies, see:

• Chrome: Google Chrome Help

• Firefox: Firefox Help

• Safari: Safari Help

• Edge: Microsoft Edge Help

5. Updates to This Cookie Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

6. Contact Us

If you have any questions about our use of cookies, please contact us:

One Step Assistance
📧 Email: admin@onestepassistance.com.au
📞 Phone: 0410 451 479
🏢 Address: 406 Tribune Street, Albury NSW 2640, Australia

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Disclaimer

Last updated: 10/09/2025

The information, services, and materials provided by One Step Assistance (“we”, “our”, “us”) on our advertising platform and website are for general information and business purposes only. By using our services, you acknowledge and agree to the following disclaimers:

1. No Guarantee of Results

While we provide tools and services to assist with advertising, we do not guarantee any specific business outcomes, including but not limited to:

• Increased sales,

• Customer engagement, or

• Return on investment (ROI).

The success of any advertising campaign depends on factors outside our control, including market conditions, competition, and consumer behaviour.

2. Accuracy of Information

We make reasonable efforts to ensure the accuracy of information provided on our platform. However:

• We do not warrant that all content, data, or advertising materials are complete, reliable, or error-free.

• Users are responsible for verifying the accuracy and legality of their advertising content.

3. Third-Party Content & Links

Our platform may contain:

• Third-party advertisements, content, or links to external websites.

• Services provided by external partners.

We are not responsible for, and do not endorse, the content, accuracy, or practices of third parties. Accessing third-party services is at your own risk.

4. User-Generated Content

• Advertisers and users are solely responsible for the content they submit or publish through our platform.

• We do not accept liability for unlawful, misleading, or offensive content created by users.

• We reserve the right to remove content that breaches our Terms & Conditions, applicable laws, or industry standards.

5. Limitation of Liability

To the maximum extent permitted by law:

• We exclude all representations, warranties, or guarantees (express or implied) regarding our services.

• We are not liable for any direct, indirect, incidental, or consequential loss or damage arising from your use of our platform.

• Nothing in this Disclaimer limits your rights under the Australian Consumer Law (ACL).

6. Professional Advice

Information provided on our platform should not be considered legal, financial, or professional advice. You should seek independent professional advice before relying on information or making business decisions.

7. Changes to This Disclaimer

We may update this Disclaimer from time to time. Changes will be posted on this page with a revised “last updated” date.

8. Contact Us

If you have any questions regarding this Disclaimer, please contact us:

One Step Assistance
📧 Email: admin@onestepassistance.com.au
📞 Phone: 0410 451 479
🏢 Address: 406 Tribune Street, Albury NSW 2640, Australia